Customer Service
In recent years, people complain about the quality of customer service many companies offer. Part of the problem seems to be the absence of human contact when the only way to reach some businesses is by going through a series of recorded prompts on the phone or finding oneself in a loop of written directions when trying to get help online. For example, when I call my local pharmacy, I keep repeating, “Speak to pharmacy staff” and then wait as their eerie music plays while I’m on hold before I can talk to a live person. Once I’m finally able to speak with someone from a company I’ve called, I find that questions and issues can be resolved quickly as I convey details and gratitude for their help. While my phone skills are fairly strong, my tech skills leave something to be desired at times. I suspect that my former seventh grade students sensed my hesitation regarding fixing electronics. When audio-visual equipment wouldn’t work, they’d usually ask, “Is it plugged in?” Fortunately, it w